Skip to content

Christmas Holiday Office Hours

December 11, 2020

During the Christmas holidays, the Welland Hydro office will be closed on the following days: Thursday December 24, 2020 at 12:30 PM Friday December 25, 2020 Monday December 28, 2020 Thursday December 31, 2020 at 12:30 PM Friday January 1, 2021 We wish all of our customers and friends Season’s Greetings and a Happy New…

Continue reading about Christmas Holiday Office Hours


Welland Hydro’s 2021 Price Cap IR Application Under Review

November 13, 2020

Welland Hydro’s 2021 Price Cap IR application is currently under review by the Ontario Energy Board (OEB). The application has been assigned file number EB-2020-0060. For more details, click on the link below: OEB’s 2021 EDR Website – File EB-2020-0060 To view Welland Hydro’s application, click on a section below: 2021 Application Appendix A Appendix…

Continue reading about Welland Hydro’s 2021 Price Cap IR Application Under Review


Customer Choice: Regulated Price Plan

October 8, 2020

If you’re a residential or small business customer that pays Time-of-Use (TOU) electricity prices, you can choose to switch to Tiered prices beginning November 1, 2020. With TOU, the price you pay depends on when you use electricity. With Tiered prices, you can use a certain amount of electricity each month at a lower price.…

Continue reading about Customer Choice: Regulated Price Plan


OEB Releases Welland Hydro’s 2019 Scorecard Results

September 29, 2020

On December 17, 2010, the Ontario Energy Board (OEB) initiated a consultative process to address how the Board might create conditions which will foster the cost-effective and efficient implementation of Board-approved network investment plans by transmitters and distributors through the establishment of appropriate standards for performance and efficiency, the provision of appropriate incentives, and the…

Continue reading about OEB Releases Welland Hydro’s 2019 Scorecard Results


COVID-19 Recovery Rate Starting June 1, 2020

June 1, 2020

The Government of Ontario has introduced a COVID-19 Recovery Rate of 12.8¢/kWh for all time-of-use (TOU) electricity customers, to support Ontarians as we restart the economy. Households, farms and small businesses who pay time-of-use electricity rates will be charged this fixed rate 24 hours a day, seven days a week, starting June 1, 2020. This…

Continue reading about COVID-19 Recovery Rate Starting June 1, 2020


COVID-19 Information – FAQs

June 1, 2020

Welland Hydro understands what a difficult and stressful time this is for everyone. Please be assured that we are here, we are listening and we are prepared to help during this time. If you are experiencing difficulty in paying your bill and have been impacted by this pandemic, let us know and we will work on…

Continue reading about COVID-19 Information – FAQs


COVID-19 Update – Ontario Government Extends Rate Relief for Consumers

May 6, 2020

The Ontario Government announced today that consumers who pay time of-use electricity rates will continue to be billed at the off-peak rate 24 hours per day, seven days per week. The electricity rate relief has been extended under the Emergency and Civil Protection Act. The Rate Relief is intended to be in place for an…

Continue reading about COVID-19 Update – Ontario Government Extends Rate Relief for Consumers


COVID-19 Update

March 17, 2020

We invoked a high priority response by closing the office to customers, however, our main focus remains on providing our customers with safe and reliable energy, while ensuring the safety and well-being of both our employees and our customers. With the growing concern and uncertainty surrounding the COVID-19 virus, Welland Hydro-Electric System Corp. (Welland Hydro)…

Continue reading about COVID-19 Update


Meter Sampling Underway

January 2, 2019

Welland Hydro-Electric System Corp. is completing a random sampling of meters between now and July 31, 2019. This work is aimed at meeting Measurement Canada’s inspection requirements for electricity meters. Approximately 560 meters will be removed from residential sites and replaced with new meters. All removals and installations will be completed by a Welland Hydro…

Continue reading about Meter Sampling Underway


OESP Changes

April 26, 2017

Support for lower-income electricity consumers will increase by 50 per cent and more consumers will be eligible for assistance under changes to the Ontario Electricity Support Program (OESP), which take effect May 1, 2017.

Continue reading about OESP Changes