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Open a New Account

If you need to open a new account, a service agreement is required.

If your preference is to complete the service agreement in person, you can come directly to our office at 950 East Main Street during our regular business hours. It is recommended that this is done three (3) business days in advance of your closing date and/or the start of your lease. Submissions will be processed within seven (7) days of the closing date and/or start of your lease OR the date your submission was received (whichever is later). We will require you to provide two (2) pieces of valid identification. Expired identification will not be accepted under any circumstances.

Please be aware that a security deposit will be charged on all accounts unless you meet the criteria to have it waived. To waive a residential security deposit you can:

• sign up for pre-authorized payments,
• provide a reference letter from a previous utility which states that you had/have a good payment history at that location, or
• if you are receiving social assistance, provide a deposit waiver letter from the Hope Centre or your case manager.

Transfer Your Account

If you are moving and need to transfer your account to a new address within our service territory, a service agreement is required at the new location. Transfer My Account to complete and submit your service agreement online.

If your preference is to complete the service agreement in person, you can come directly to our office at 950 East Main Street during our regular business hours. It is recommended that this is done three (3) business days in advance of your closing date and/or the start of your lease. Submissions will be processed within seven (7) days of the closing date and/or start of your lease OR the date your submission was received (whichever is later). We will require you to provide two (2) pieces of valid identification. Expired identification will not be accepted under any circumstances.

Please be aware that a security deposit will be charged on all accounts unless you meet the criteria to have it waived. To waive a residential security deposit you can:

• sign up for pre-authorized payments,
• provide a reference letter from a previous utility which states that you had/have a good payment history at that location, or
• if you are receiving social assistance, provide a deposit waiver letter from the Hope Centre or your case manager.

Close My Account

If you no longer need an electrical account with us, you can fill out our Close My Account form online.

Alternatively, you can call us at 905-732-1381 and select option 6 to speak with one of our Customer Service Representatives. Please note that we require three (3) business days advance notice to close an account.