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COVID-19 Information – FAQs

April 6, 2020

Welland Hydro understands what a difficult and stressful time this is for everyone. Please be assured that we are here, we are listening and we are prepared to help during this time. If you are experiencing difficulty in paying your bill and have been impacted by this pandemic, let us know and we will work on…

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COVID Update – TOU Rates Suspended for 45 Days

March 24, 2020

The Government of Ontario is providing temporary 45-day emergency relief to support Ontarians impacted by the global COVID-19 outbreak. As of Tuesday, March 24, 2020, households, farms and small businesses who pay time-of-use electricity rates will be charged off-peak rates 24 hours a day, seven days a week. Please note that this pricing change does…

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COVID Update – TOU Rates

March 23, 2020

Welland Hydro has heard from many customers regarding changes to time-of-use rates during the COVID-19 pandemic. The Ontario Energy Board (OEB) has posted the following on its website: “We’ve received many requests about lowering electricity prices during this unprecedented time. The Ontario Ministry of Energy, Northern Development and Mines is looking at programs and policies…

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COVID-19 Update

March 17, 2020

We invoked a high priority response by closing the office to customers, however, our main focus remains on providing our customers with safe and reliable energy, while ensuring the safety and well-being of both our employees and our customers. With the growing concern and uncertainty surrounding the COVID-19 virus, Welland Hydro-Electric System Corp. (Welland Hydro)…

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Welland Hydro Office Closed to the Public

March 16, 2020

Welland Hydro has been closely monitoring the Coronavirus (COVID-19) outbreak and continues to observe Health Canada’s recommendations.  Our first priority is the continued safety of our employees and our customers.  Public health officials continue to advise that social distancing is the most effective strategy to prevent the spread of COVID-19.  As such, Welland Hydro’s office…

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Customer Alert – Unsolicited Calls

March 13, 2020

Welland Hydro-Electric System Corp. has received information from customers who have received unsolicited calls with topics ranging from offers of rebates to threatening service disconnection. Should you receive these types of calls, we recommend that you do not share any account and/or personal information and simply hang up the phone. If you would like to…

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OEB Releases Welland Hydro’s 2018 Scorecard Results

September 30, 2019

On December 17, 2010, the Ontario Energy Board (OEB) initiated a consultative process to address how the Board might create conditions which will foster the cost-effective and efficient implementation of Board-approved network investment plans by transmitters and distributors through the establishment of appropriate standards for performance and efficiency, the provision of appropriate incentives, and the…

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