Christmas Holiday Office Hours
November 25, 2022
During the Christmas holidays, the Welland Hydro office will be closed on the following days: Monday December 26, 2022 Tuesday December 27, 2022 Monday January 2, 2023 Please be aware that our office will also be closed to the public on December 23, December 28, December 29 and December 30, however, Customer Service staff will…
Welland Hydro’s 2023 IRM Application Submitted
November 17, 2022
Welland Hydro’s 2023 IRM application has been submitted to the Ontario Energy Board. Click on the 2023 IRM Application button below for details.
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OEB Releases Winter TOU and Tiered Rates
October 24, 2022
The Ontario Energy Board has released the winter TOU and Tiered rates which will come into effect on November 1, 2022. Click on the button below for details.
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Pole Inspections Underway
September 20, 2022
Welland Hydro has contracted UTS Consultants ( https://utsconsultants.ca/ ) to conduct pole inspections over the next couple of months in various areas of the City. The purpose of this exercise is to determine the current conditions of our poles and to plan for future replacements. Depending on the pole location, inspectors may require backyard access.…
Welland Hydro Earns Safety Recognition
August 19, 2022
For the third year in a row, Welland Hydro has earned recognition for its commitment to health and safety in the workplace.
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Say Hello to SilverBlaze
July 19, 2022
We have some very exciting news! Welland Hydro has updated your online portal by migrating from Customer Connect to SilverBlaze. All existing Customer Connect account holders will have received an email notification on July 19 with instructions as to what actions were needed as part of this transition. Please note that all links to Customer…
Ontario Electricity Rebate – Expanded Eligibility
May 1, 2022
The Ontario Energy Board (OEB) has expanded the eligibility for non-residential accounts to apply to the Ontario Electricity Rebate (OER). For more details, and to determine if you are eligible, please review section 1.1 of Ontario Regulation 363/16. If you feel that you are eligible under the expanded conditions, please complete the OER Eligibility Form…
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Summer TOU and Tiered Rates Starting May 1
April 29, 2022
The Ontario Energy Board (OEB) has announced the upcoming summer electricity prices for households and small businesses, effective May 1, 2022, under the Regulated Price Plan (RPP). See charts below for details:
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Welland Hydro’s 2022 Rate Application Approved
March 25, 2022
Welland Hydro’s 2022 rate application has been approved by the Ontario Energy Board (OEB). For more details, click on the link below: 2022 Rate Application – Decision and Rate Order
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Assistance for Businesses
January 19, 2022
The Ontario Business Costs Rebate Program provides eligible businesses with rebate payments up to 100 per cent on property taxes and energy costs, in the form of grants. Business must be subject to a provincially-mandated capacity limit of 50 per cent or lower (including a requirement to temporarily close). Businesses will be required to submit…