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April 1, 2021

Welland Hydro has been closely monitoring the ongoing Coronavirus (COVID-19) pandemic and continues to observe Health Canada’s as well as the Provincial Government’s recommendations. Our first priority is the continued safety of our employees and our customers.  Therefore, in accordance with the Provincial lockdown that was announced April 1, 2021, Welland Hydro’s office will be closed to the public effective April 2, 2021 until further notice. 

Should you need to contact us, please email customer service at and one of our representatives will be in touch as soon as possible.  You may also call the Customer Service Team at 905-732-1381 and select option 6. Additionally, you can chat directly with a Customer Service Representative during our regular business hours, using the live chat feature located on our our website at

For outage reporting please call (905) 732-1381 and select option 1.

Welland Hydro offers several convenient payment options that allows you to keep your account in good standing. Click here for more details.