Customer Alert – Unsolicited Calls and Door-to-Door Visits
Back to HomeDecember 15, 2020
Welland Hydro-Electric System Corp. has received information from several customers who have received unsolicited calls with topics ranging from offers of rebates to threatening service disconnection. Should you receive these types of calls, we recommend that you do not share any account and/or personal information and simply hang up the phone.
In addition to unsolicited phone calls, Welland Hydro does not send representatives door-to-door to promote conservation programs.
If you would like to know what conservation programs, energy bill rebates and repayment options are available to you, or have any concerns about your account, please contact our Customer Service Team via email at csr@wellandhydro.com, through our live chat at www.wellandhydro.com (during regular business hours) or by phone at 905-732-1381 and select option 6 at the prompt.