Important Notice Regarding Canada Post Service Interruption
Back to HomeNovember 15, 2024
Canada Post is currently experiencing a labour disruption that may affect mail delivery for Welland Hydro customers. We’re reminding customers that it’s important to stay on top of your bill payments, ensuring their bills are paid by the due date.
Several options are available for accessing bills and making payments, including:
SilverBlaze Portal:
You can view your consumption, pay and view bills, and sign-up for account notifications including e-billing. Click here to access the SilverBlaze portal.
Paperless Billing (e-billing):
When signed up for paperless billing, an email notification will be sent whenever a new bill is generated. It’s free and simple. Click here to sign up. Existing paperless billing customers will continue to receive e-bills.
Pre-Authorized Payment Plan:
A pre-authorized payment plan (PAP) allows for payments to be automatically withdrawn from your bank account. To register for an PAP, click here.
Additional Bill Payment Options:
To learn more about the additional bill payment options Welland Hydro offers, click here.
Questions?
Contact a one of our Customer Service Representatives during our regular business hours (Monday – Friday from 9:00 a.m. – 3:30 p.m., excluding statutory holidays) via email at csr@wellandhydro.com, through LiveChat at www.wellandhydro.com or by phone at 905-732-1381 (select option 6 for Customer Service).