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Important Notice Regarding Canada Post Service Interruption

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September 29, 2025

Canada Post is currently experiencing a labour disruption that will affect mail delivery for Welland Hydro customers. We’re reminding customers that it’s important to stay on top of bill payments ensuring bills are paid on time.

Several options are available for accessing bills and making payments, including:

Paperless Billing (e-billing):

Make the move to paperless billing between September 1, 2025 and December 31, 2025 and receive a $5 account credit*.

Why Go Paperless?

  • Immediate Notifications – Get instant alerts as soon as your bill is ready.
  • 24/7 Account Access – Check your account anytime, anywhere.
  • Smart Tools & Alerts – Monitor your usage with easy-to-use tools and notifications.
  • Sustainable Choice – Reduce paper waste and lower your carbon footprint.

How to Switch

Making the change is simple. Visit https://wellandhydro.com/accounts-billing/silver-blaze/ to register for SilverBlaze and switch from paper billing to convenient e-billing (be sure to have a copy of your paper bill handy to complete the registration process).

* A one-time $5.00 account credit will be applied to eligible active accounts only. The account credit is non-transferable and cannot be redeemed for cash.

SilverBlaze Portal:

You can view your consumption, pay and view bills, and sign-up for account notifications including e-billing. Click here to access the SilverBlaze portal.

Pre-Authorized Payment Plan:

A pre-authorized payment plan (PAP) allows for payments to be automatically withdrawn from your bank account. To register for an PAP, click here.    

Additional Bill Payment Options:

To learn more about the additional bill payment options Welland Hydro offers, click here.

Questions?

Contact a one of our Customer Service Representatives during our regular business hours (Monday – Friday from 9:00 a.m. – 3:30 p.m., excluding statutory holidays) via email at csr@wellandhydro.com, through LiveChat at www.wellandhydro.com or by phone at 905-732-1381 (select option 6 for Customer Service).