Pay your bill by Visa or MasterCard

Welcome to Welland Hydro-Electric System Corp.

Welcome to the official website of Welland Hydro-Electric System Corporation.

 

Welland Hydro-Electric System Corp. is responsible for the safe delivery of electricity to homes and businesses in the City of Welland and the maintenance of the local electricity distribution system.

 

We have a long history of serving our community and take great pride in providing professional service and competitive rates to help make the City of Welland a great place to live and do business.

 

Our website is designed to provide you with access to a wide variety of information, whether you are a residential or commercial customer.

 

If you are unable to find the information you need on our website or if you have other questions, call our Customer Service Centre at 905-732-1381. You can also contact us by filling out our online form.

Recent News

8% Provincial Rebate

Monday, January 9, 2017

Beginning January 1, 2017, residential customers are eligible for an 8% Provincial Rebate on their electricity bill.  The rebate is equal to the provincial portion of the Harmonized Sales Tax (HST).

 

It will start to appear on bills that include consumption after January 1, 2017.  The rebate does not have an expiry date. 

 

Business, institutional and industrial customers may qualify for the 8% Provincial Rebate.  Businesses with a demand of less than 50 kilowatts automatically qualify.

 

If you previously provided Welland Hydro-Electric System Corp. with a self-declaration form to be exempted from the Debt Retirement Charge (DRC) or to receive the Ontario Clean Energy Benefit (OCEB), you will automatically be enrolled to receive this rebate.

 

If your status has changed, however, since you provided those forms, you must notify Welland Hydro-Electric System Corp. of that change as it may affect your eligibility to receive the 8% rebate.

 

If you did not qualify for previous exceptions or credits, you may still be eligible to receive the rebate if:

 

  • Your average monthly demand for electricity is 50 kilowatts or less;

 

  • Your annual consumption is 250,000 kilowatt hours of electricity or less;

 

  • You carry on a business that is a farming business for the purpose of the Farm Registration and Farm Organizations Funding Act, 1993, and you hold a valid registration number assigned under that Act or your obligation to file a farming business registration form was waived pursuant to an order made under subsection 22 (6) of that Act

 

  • Your account relates to one of the following:
  1. a dwelling, or
  2. a property, within the meaning of the Condominium Act, 1998, or
  3. a residential complex, within the meaning of subsection 2 (1) of the Residential Tenancies Act, 2006, without regard to section 5 of that Act, or a property that includes one or more housing units and that is owned or leased by a co-operative within the meaning of the Co-operative Corporations Act.

 

If you own a multi-residential building (s) that does not have individually metered units, such as some apartment buildings or condominiums, your account may also be eligible.

» Read More

Customer Alert - Credit Card Scam

Friday, November 25, 2016

Welland Hydro-Electric System Corp. has received information about calls being placed to residents asking for credit card information to pay an outstanding bill. The caller id is coming up as Welland Hydro and the number displayed is valid. However, Welland Hydro does not call its customers asking for credit card information. If you receive one of these calls, please hang up and contact our office at 905-732-1381 (select option 6 from the menu items to reach a Customer Service Representative).

OEB Releases Winter 2016 TOU Rates

Tuesday, November 1, 2016

The Ontario Energy Board has released the winter TOU rates which will come into effect on November 1, 2016. Click here for details.

OEB Releases Welland Hydro's 2015 Scorecard Results

Thursday, September 29, 2016

On December 17, 2010, the Ontario Energy Board (OEB) initiated a consultative process to address how the Board might create conditions which will foster the cost-effective and efficient implementation of Board-approved network investment plans by transmitters and distributors through the establishment of appropriate standards for performance and efficiency, the provision of appropriate incentives, and the review of utility performance. 

 

This initiative is part of a coordinated consultative process to develop a renewed regulatory framework for electricity.

 

To view Welland Hydro's 2015 scorecard results, please click here.

 

To view Welland Hydro's 2014 scorecard results, please click here.

 

To view Welland Hydro's 2013 scorecard results, please click here.

» Read More

Ontario Releases 2015 Electricity Supply Mix

Thursday, July 21, 2016

The Ontario Energy Board has posted updated supply mix data with information from 2015. As per Ontario Regulation 416/99 made under the OEB Act, and the Board’s Directive, this information is required to be disclosed to Ontario consumers. Click here for details.