Welland Hydro-Electric System Corp. offers a variety of methods for bill payment:
You can visit our Customer Service Centre at 950 East Main Street during our regular office hours.
Bill payment can be made by debit, cash, cheque (personal and certified) or money order.
By Credit Card
Paymentus – MasterCard and Visa
Credit card payments (MasterCard or Visa) can be made against your account through Paymentus using their online payment form or by calling them toll-free at 1-866-874-0797. Welland Hydro does not retain any portion of the service fee charged, and any transaction fees associated with the use of this service will be billed to the card holder. Current service fee charge is 1.75%.
Please return the top portion of your bill, with your payment.
Send your cheque or money order to:
Welland Hydro-Electric System Corp.
PO Box 280
950 East Main Street
Welland, ON. L3B 5P6
(Please include your electrical account number on your cheque or money order)
Pre-Authorized Payment Plan
By having your bill payments automatically deducted from your bank account each due date with the pre-authorized payment plan, you save time and never have to worry your bill not being paid on time.
Through Your Financial Institution (in person or online)
Your bill may be paid at your local bank or trust company during regular business hours. As well, most financial institutions have online banking where you can set up Welland Hydro-Electric System Corp. as a payee.
TeleBanking is available through most banks and trust companies, allowing you to pay your bill simply using your touch tone phone.
Assistance for Low Income Customers
There is help for low-income households from monthly bill credits to emergency assistance payments.
COVID-19 Emergency Assistance Program (CEAP)
CEAP is a one time, on-bill credit to help eligible residential customers catch up on their energy bills. More information will be available July 13, 2020.