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WHESC News

Welland Hydro-Electric System Corp. is committed to keep its customers informed about our current programs and services, any changes in our services that may affect them, and about our work in the community.

 

You will find our recent announcements and media releases listed below If you have any questions, please contact us.

 

Recent News

Board Director - Posting

Wednesday, February 13, 2019

Welland Hydro is currently seeking applications for two Board Director positions. Click here for more information.

Customer Connect Unavailable

Thursday, January 24, 2019

Customer Connect will be unavailable for maintenance on the dates and times listed below. We apologize for any inconvenience this may have caused.

 

Saturday February 2, 2019: 12:00 PM - 8:00 PM

Saturday February 23, 2019: 12:00 PM - 8:00 PM

Meter Sampling Underway

Wednesday, January 2, 2019

Welland Hydro-Electric System Corp. is completing a random sampling of meters between now and July 31, 2019. This work is aimed at meeting Measurement Canada’s inspection requirements for electricity meters. Approximately 560 meters will be removed from residential sites and replaced with new meters. All removals and installations will be completed by a Welland Hydro employee. This process will result in the disconnection of service for approximately 5 to 10 minutes to complete the meter changeover.  If you have any concerns, please contact Welland Hydro at 905-732-1381 and select option 6 to speak to a Customer Service Representative.  Thank you for your patience and understanding.

Customer Alert - Unsolicited Calls

Tuesday, December 11, 2018

Welland Hydro-Electric System Corp. has received information from several customers who have received unsolicited calls regarding potential hydro rebates.

 

Use extreme caution before sharing any of your electrical account information with them.

OEB Releases Winter 2018 TOU Rates

Thursday, November 1, 2018

The Ontario Energy Board has released the winter TOU rates which will come into effect on November 1, 2018. Click here for details.

Welland Hydro's 2019 IRM Application

Monday, October 29, 2018

To view a copy of Welland Hydro's 2019 IRM application before the Ontario Energy Board (OEB), please click here.

 

For OEB correspondence regarding Welland Hydro's 2019 IRM Application (EB-2018-0075), click here.

Possible Canada Post Service Disruption

Thursday, October 18, 2018

Be prepared for a possible Canada Post service disruptions starting next week. Register for Customer Connect and sign up for e-billing to ensure you continue to receive account information in a timely fashion.

 

Click here to register for Customer Connect.

 

*** Please note that in the event of a Canada Post work stoppage, you remain responsible for paying your bills on time. ***

2017 Supply Mix

Friday, October 5, 2018

The OEB has posted updated supply mix data with information from 2017. As per Ontario Regulation 416/99 made under the OEB Act, and the Board’s Directive, this information is required to be disclosed to Ontario consumers.

 

Please click here for details.

OEB Releases Welland Hydro's 2017 Scorecard Results

Monday, October 1, 2018

On December 17, 2010, the Ontario Energy Board (OEB) initiated a consultative process to address how the Board might create conditions which will foster the cost-effective and efficient implementation of Board-approved network investment plans by transmitters and distributors through the establishment of appropriate standards for performance and efficiency, the provision of appropriate incentives, and the review of utility performance. 

 

This initiative is part of a coordinated consultative process to develop a renewed regulatory framework for electricity.

 

To view Welland Hydro's 2017 scorecard results, please click here.

 

To view Welland Hydro's 2016 scorecard results, please click here.

 

To view Welland Hydro's 2015 scorecard results, please click here.

 

To view Welland Hydro's 2014 scorecard results, please click here.

 

To view Welland Hydro's 2013 scorecard results, please click here.

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Welland Hydro Rate Application - Approved

Tuesday, May 9, 2017

The Ontario Energy Board has approved Welland Hydro-Electric System Corp.'s 2017 rate application. The new rates will become effective on May 1, 2017. To review the approved rates, please click here.