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WHESC News

Welland Hydro-Electric System Corp. is committed to keep its customers informed about our current programs and services, any changes in our services that may affect them, and about our work in the community.

 

You will find our recent announcements and media releases listed below If you have any questions, please contact us.

 

Recent News

Welland Hydro Rate Application - Approved

Tuesday, May 9, 2017

The Ontario Energy Board has approved Welland Hydro-Electric System Corp.'s 2017 rate application. The new rates will become effective on May 1, 2017. To review the approved rates, please click here.

OESP Changes

Wednesday, April 26, 2017

Support for lower-income electricity consumers will increase by 50 per cent and more consumers will be eligible for assistance under changes to the Ontario Electricity Support Program (OESP), which take effect May 1, 2017.

 

Click here for more details.

OEB Releases Summer 2017 TOU Rates

Friday, April 21, 2017

The Ontario Energy Board has released the summer TOU rates which will come into effect on May 1, 2017. Click here for details.

Kilowatt Way

Wednesday, March 22, 2017

Whether you live in an apartment or a house – four quick questions will reveal how you use electricity and show you ways to become more energy efficient. Click here to begin.

Welland Hydro on Twitter

Thursday, February 9, 2017

Did you know Welland Hydro has been on Twitter since 2013?

 

Click here to view our Twitter page and sign up to follow us.

Electricity Contracts - Know Your Rights

Monday, February 6, 2017

Did you know Ontario passed legislation banning door-to-door sales for energy contracts?

 

Click here for more information regarding the rules which came into effect on January 1, 2017.

 

It is important to know your rights and be an informed consumer before providing any salesperson with your account information or signing any contracts. Below are a couple of links with helpful information:

 

Know Your Rights - Consumer Protection Act

 

Door-to-Door Sales - Protect Yourself

 

The Ontario Energy Board - Retail Contracts

» Read More

The Ontario Energy Board is Holding a Public Hearing

Tuesday, January 24, 2017

The Ontario Energy Board (OEB) is hosting a meeting on January 31, 2017 at the Welland Community Wellness Centre (Activity Room), 145 Lincoln Street, Welland, Ontario from 6:30 p.m. (doors open at 6:00 p.m.) so that you can:

 

  • Learn more about Welland Hydro's costs and rate application.
  • Find out how the OEB will review the application.
  • Get involved and provide your comments about the application to the OEB.

 

For more details, click on one of the following links:

 

Learn more. Have your say (English version)

Learn more. Have your say (French version)

 

View Welland Hydro's rate application and supporting evidence

 

Material from the OEB's community meeting on January 31, 2017:

 

View Welland Hydro's presentation regarding its 2017 Cost of Service application

» Read More

8% Provincial Rebate

Monday, January 9, 2017

Beginning January 1, 2017, residential customers are eligible for an 8% Provincial Rebate on their electricity bill.  The rebate is equal to the provincial portion of the Harmonized Sales Tax (HST).

 

It will start to appear on bills that include consumption after January 1, 2017.  The rebate does not have an expiry date. 

 

Business, institutional and industrial customers may qualify for the 8% Provincial Rebate.  Businesses with a demand of less than 50 kilowatts automatically qualify.

 

If you previously provided Welland Hydro-Electric System Corp. with a self-declaration form to be exempted from the Debt Retirement Charge (DRC) or to receive the Ontario Clean Energy Benefit (OCEB), you will automatically be enrolled to receive this rebate.

 

If your status has changed, however, since you provided those forms, you must notify Welland Hydro-Electric System Corp. of that change as it may affect your eligibility to receive the 8% rebate.

 

If you did not qualify for previous exceptions or credits, you may still be eligible to receive the rebate if:

 

  • Your average monthly demand for electricity is 50 kilowatts or less;

 

  • Your annual consumption is 250,000 kilowatt hours of electricity or less;

 

  • You carry on a business that is a farming business for the purpose of the Farm Registration and Farm Organizations Funding Act, 1993, and you hold a valid registration number assigned under that Act or your obligation to file a farming business registration form was waived pursuant to an order made under subsection 22 (6) of that Act

 

  • Your account relates to one of the following:
  1. a dwelling, or
  2. a property, within the meaning of the Condominium Act, 1998, or
  3. a residential complex, within the meaning of subsection 2 (1) of the Residential Tenancies Act, 2006, without regard to section 5 of that Act, or a property that includes one or more housing units and that is owned or leased by a co-operative within the meaning of the Co-operative Corporations Act.

 

If you own a multi-residential building (s) that does not have individually metered units, such as some apartment buildings or condominiums, your account may also be eligible.

» Read More

Customer Alert - Credit Card Scam

Friday, November 25, 2016

Welland Hydro-Electric System Corp. has received information about calls being placed to residents asking for credit card information to pay an outstanding bill. The caller id is coming up as Welland Hydro and the number displayed is valid. However, Welland Hydro does not call its customers asking for credit card information. If you receive one of these calls, please hang up and contact our office at 905-732-1381 (select option 6 from the menu items to reach a Customer Service Representative).

OEB Releases Welland Hydro's 2015 Scorecard Results

Thursday, September 29, 2016

On December 17, 2010, the Ontario Energy Board (OEB) initiated a consultative process to address how the Board might create conditions which will foster the cost-effective and efficient implementation of Board-approved network investment plans by transmitters and distributors through the establishment of appropriate standards for performance and efficiency, the provision of appropriate incentives, and the review of utility performance. 

 

This initiative is part of a coordinated consultative process to develop a renewed regulatory framework for electricity.

 

To view Welland Hydro's 2015 scorecard results, please click here.

 

To view Welland Hydro's 2014 scorecard results, please click here.

 

To view Welland Hydro's 2013 scorecard results, please click here.

» Read More